Customer Story
How Horesta uses Raffle to support its members 24/7
Why Raffle
Built for unions and member organisations. Always available, always accurate support for your members.
Digital Self-Service for Members
Instant answers in any language, any time
Members can instantly locate answers through AI-powered search and chat, available in multiple languages, eliminating phone queue frustration.
High Accuracy
Right results despite any spelling or phrasing
The platform delivers precise results even with spelling errors or alternative phrasing, ensuring accessibility across international member bases.
Controllable Data Scope
You control what data is accessed
Compatible with any data source, allowing selective access permissions while maintaining compliance with SOC 2 Type II, GDPR, and HIPAA.
Insights Into Member Needs
Understand what members are asking about
Analytics reveal member search behaviour, identify content gaps, and highlight frequently visited pages to enable proactive support.
Products
Assistants for your whole member journey
From search to conversation — everything your union website needs to help members self-serve around the clock.
AI Search & Insights Engine
Instant answers for every member query
Use Raffle Search to let your members instantly find the answers they are looking for, regardless of how the question is phrased.
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AI Chat Assistant
Human, interactive conversations for members
Give your members a more human and interactive experience with AI Chat that handles complex queries securely and accurately.
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Insights Dashboard
Understand what members need, proactively
Track member search patterns and identify content gaps to proactively support your members and improve your resources.
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Built-in capabilities
Everything members need, out of the box. Designed for a diverse, international membership base.
Multi-Language
Questions answered in any language
Supports all available languages with unified cross-asset searching, empowering members to get answers in their preferred language.
Accessibility
Designed for every member
Customisable layouts and colours ensure the experience is accessible to all union members, regardless of age or digital literacy.
Source Integration
One interface for all your union's information
Connect information from different union departments and resources into one unified search interface, so members always find what they need.