Translate user behavior into value-driven initiatives
Whether you're looking to deflect support inquiries, optimize your knowledge base, or improve your conversion rate, Raffle Insights gives you the necessary tools to understand your users' behavior.
Raffle Insights provides behavior analytics to help you better understand customers and employees. Get a clear overview of traffic, support flows, and why users contact support, so you can make data-driven decisions and measure the savings created by Raffle.
See when your visitors search the most
Gain insight into when your visitors search and chat, so you can identify peak traffic times and query patterns.
Content Gaps
Parking Licenses and Rules
Garbage Collection
Payment Options and Processing
Parking Ticket
Passport Renewal
See what your users are struggling to find
Sometimes users search for information you don’t have yet. The Content Gap tool uses an algorithm to identify and cluster topics, helping you spot knowledge gaps and create short banner solutions that better support customers and employees in real time.
Popular Pages
Pricing and Plans
892Getting Started Guide
654API Documentation
521Support Center
418Contact Us
287See which pages attract the most visitors
With our Popular Pages, you can easily keep track of which pages are getting the most visits from your users. This helps you identify valuable content and prioritize important areas to enhance user engagement and optimize their experience.
Trending Questions
Danish Language Classes
403Office and Employees
354Integration Services
208Parking Licenses and Registration
132Fleamarkets in Copenhagen
72See what's trending among your users
Gain insights into which questions are asked most frequently, and what your users are most interested in right now.
Chat History
Total sessions
3481
Average duration
0m 55s
Feedback
We store all chat conversations. Completely anonymized.
Review users' chat conversations to identify patterns, questions, and needs, so you can improve your conversion rate.
See which questions lead to support inquiries
Gain insights into the questions your visitors ask before contacting support, so you can improve your knowledge base and customer service.
Questions Leading to Support
How can I contact you?
PhoneI need a refund
PhoneI would like to upgrade my subscription
Live ChatUpgrade payment information
EmailI need help with my account
PhoneTrack search result effectiveness with Click-Through Rate
See how often users click on a search result compared to the number of queries made. Generally, a high click-through rate indicates that your search results are relevant and useful to users. Use Raffle Insights to track this metric to optimize your search experience.
Intelligent clustering. Instant actionable insights.
We have developed an advanced clustering algorithm to group similar questions and topics together, so it's easy to identify trends and patterns in user behavior. This allows you to focus on the most relevant areas for your business and make data-driven decisions.
Healthcare Registration Process
73 questionsRaffle Main API
End-user privacy is fundamental
Ensuring the confidentiality and security of your personal information is a top priority for us.