Our Content Gaps identifies areas where your knowledge base lacks content
Intelligent clustering. Instant actionable insights.
We have developed an advanced clustering algorithm to group similar questions and topics together, so it's easy to identify trends and patterns in user behavior. This allows you to focus on the most relevant areas for your business and make data-driven decisions.
Content Gaps
These topics might lack sufficient content. Review what's missing.
Healthcare Registration Process
73 questionsRaffle Main API
Tax Return Deadlines
88 questionsRaffle Main API
Passport Renewal Requirements
115 questionsSearch Overlay
Public Housing Application
136 questionsWebsite Launcher
Translate user behavior into value-driven initiatives
Whether you're looking to deflect support inquiries, optimize your knowledge base, or improve your conversion rate, Raffle Insights gives you the necessary tools to understand your users' behavior.
Content Gaps
Parking Licenses and Rules
Garbage Collection
Payment Options and Processing
Parking Ticket
Passport Renewal
See what your users are struggling to find
Sometimes users search for information you don’t have yet. The Content Gap tool uses an algorithm to identify and cluster topics, helping you spot knowledge gaps and create short banner solutions that better support customers and employees in real time.
See when your visitors search the most
Gain insight into when your visitors search and chat, so you can identify peak traffic times and query patterns.
Popular Pages
Pricing and Plans
892Getting Started Guide
654API Documentation
521Support Center
418Contact Us
287See which pages attract the most visitors
With our Popular Pages, you can easily keep track of which pages are getting the most visits from your users. This helps you identify valuable content and prioritize important areas to enhance user engagement and optimize their experience.
Trending Questions
Danish Language Classes
403Office and Employees
354Integration Services
208Parking Licenses and Registration
132Fleamarkets in Copenhagen
72See what's trending among your users
Gain insights into which questions are asked most frequently, and what your users are most interested in right now.
Chat History
Total sessions
3481
Average duration
0m 55s
Feedback
We store all chat conversations. Completely anonymized.
Review users' chat conversations to identify patterns, questions, and needs, so you can improve your conversion rate.
See which questions lead to support inquiries
Gain insights into the questions your visitors ask before contacting support, so you can improve your knowledge base and customer service.
Questions Leading to Support
How can I contact you?
PhoneI need a refund
PhoneI would like to upgrade my subscription
Live ChatUpgrade payment information
EmailI need help with my account
PhoneWhat is the return policy?
Live ChatTrack search result effectiveness with Click-Through Rate
See how often users click on a search result compared to the number of queries made. Generally, a high click-through rate indicates that your search results are relevant and useful to users. Use Raffle Insights to track this metric to optimize your search experience.
End-user privacy is fundamental
Ensuring the confidentiality and security of your personal information is a top priority for us.