Why Raffle
Built for public sector and utilities. Reliable and accessible for every citizen.
Digital Self-Service
Instant answers in any language
Citizens receive instant answers to queries in any language across selected resources without lengthy contact center wait times.
High Accuracy
Right results, every time
The technology always delivers the right results despite linguistic imperfections and variations in the way citizens phrase their questions.
Controllable Data Scope
You control what data is accessed
Users select which data sources the system accesses. Fully compliant with SOC 2 Type II, EU GDPR, and HIPAA.
Personalized Support
Dedicated support from day one
Dedicated client support assists with plug-ins and API implementation from day one.
Products
Assistants for your whole citizen journey
From search to conversation — everything your public-sector website needs to help citizens self-serve.
AI Search & Insights Engine
Understands any question, any phrasing
Understands question context, even with different phrasing or potential spelling errors.
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AI Chat Assistant
Human, interactive, secure conversations
Provides human and interactive experience through secure conversations tailored to your content.
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Behavioural Insights
Insights on what citizens are asking
Track how visitors' questions are resolved — anonymised and compliant. See what's trending and what's missing.
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Built-in capabilities
Everything citizens need, out of the box. Designed to handle the diversity of public sector audiences.
Multi-Language
Questions answered in any language
Processes questions and responds in the language the question was asked — no configuration needed.
Accessibility
Designed for every citizen
Customisable colours and layouts accommodate citizens no matter their age or nationality.
Source Integration
One interface for all your information sources
Combines information from different government entities and departments into one unified search interface.